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Terms & Conditions

Terms and Conditions

By accessing or using the services provided by PalmSlots, you agree to be bound by these Terms and Conditions (the "Agreement"). Please read them carefully before proceeding.

Acceptance of the Terms

These Terms and Conditions form a legally binding agreement between you ("User" or "You") and NewEra B.V., trading as PalmSlots ("We," "Us," or "Our").

Eligibility Requirements

To use our services, You must be at least 18 years old (or the age of majority in Your jurisdiction) and have a valid email address.

Minimum Age Requirements

PalmSlots operates under the assumption that all users are adults. We may request proof of age to ensure compliance with this requirement.

Geographic Restrictions

Our services are intended for individuals from certain countries or regions only. We reserve the right to restrict access, suspend or terminate accounts without prior notice in cases where laws and regulations conflict with our operating requirements.

Account Registration Rules

To create an account on PalmSlots:

  1. You must register through Our website by providing accurate information.
  2. You may not create multiple accounts for a single user; We reserve the right to block such accounts and restrict future access if necessary.
  3. Upon registering, you will receive a unique username and password.

One-Account-per-user Policy

We strictly enforce this rule to prevent abuse of our services and protect individual account balances.

Identity Verification and KYC

You may be required to provide proof of identity or address as part of the registration process for withdrawal purposes. Our verification policies are in place to ensure fair play, integrity, and anti-money laundering requirements.

Account Accuracy Obligations

Maintain accurate information by updating your account details whenever necessary.

Account Security Responsibilities

Keep Your login credentials secure; We recommend using a strong password and enabling two-factor authentication (2FA).

Login Credentials and Password Protection

Protect Your login details to prevent unauthorized access. PalmSlots cannot be held liable for losses resulting from compromised accounts due to user negligence or third-party actions.

Restricted Behaviour and Prohibited Activities

The following activities are strictly forbidden:

  1. Use of automated tools, scripts, or bots.
  2. Collusion with other users for unfair advantage (e.g., colluding to win a progressive jackpot).
  3. Cheating, tampering, or otherwise manipulating gameplay or systems.

Multi-Accounting and Fraud Prevention

We employ various methods to detect and prevent multi-accounting. Offending parties may have their accounts terminated without notice.

Bonus and Promotion Rules

Our bonuses and promotions are subject to specific terms; please review them for any relevant restrictions before accepting a bonus or participating in a promotion.

Wagering and Gameplay Conditions

When playing Our games:

  1. Each game's unique rules apply (available within the individual game information).
  2. Minimum bets may be enforced by some games.
  3. Wagers, wins, and losses are final; disputes cannot be resolved once the outcome is confirmed.

Bonus Abuse Prevention

If we reasonably believe You have attempted to exploit Our bonuses or promotions, We reserve the right to cancel related rewards and/or suspend account access without prior notice.

Deposits and Withdrawals (subject to verification)

We will process Your deposits promptly. Withdrawal requests will be verified through Our identity verification procedures; delays may occur due to the complexity of such checks.

Verification Before Withdrawals

To withdraw funds, you must:

  1. Be verified for compliance with applicable regulations.
  2. Comply with all other relevant requirements (e.g., providing necessary documents).

Processing and Review Procedures

Withdrawal requests will be processed upon completion of verification procedures; however, delays may occur if additional checks are required or due to the volume of transactions.

Responsible Gambling Expectations

Please gamble responsibly:

  1. Set deposit limits.
  2. Use time-out tools (if enabled).
  3. Self-exclude from our services when necessary.

Self-Exclusion and Account Restrictions

We offer a self-exclusion facility; please contact us for further details on how to enable it.

Game Fairness and RNG Systems

PalmSlots employs fair systems for generating outcomes, ensuring all games are randomly generated by certified Random Number Generators (RNGs).

Technical Interruptions or Voided Gameplay

We cannot be held responsible for:

  1. Any interruption in the services provided.
  2. The accuracy of any game outcome affected by technical issues.

Suspension or Closure of Accounts

Our reserved rights to suspend or terminate user accounts, including those with active balances, without prior notice if required under regulations or for security reasons.

Intellectual Property and Platform Ownership

All intellectual property, trademarks, logos, software, images, graphics, written content (including text), data structures, processes, and all other original materials on this website are owned by Us. Users may not reproduce these in whole or part except where explicitly permitted under applicable law.

Limitation of Liability

We will not be liable for losses due to:

  1. System malfunctions.
  2. Data corruption.
  3. Third-party interference (e.g., viruses).
  4. Abuse, negligence, breach of contract by users.
  5. Use by unauthorized persons using user login credentials or otherwise acting on behalf of a registered account.

Modification of Terms

We may modify these Terms and Conditions at any time; Your continued access to the services will indicate acceptance of updated provisions unless You opt out within thirty (30) days prior notice from Our side after update posting, under specific terms below:

  1. We shall provide you with adequate notification in writing.
  2. Failure by Us to notify you does not constitute waiver.

Contact or Support Guidance

For any issues or concerns regarding these Terms and Conditions or related matters, please contact our support team.

By accessing the services of PalmSlots after reviewing this document, You acknowledge having done so voluntarily, without coercion from third parties or other persons.